Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
How do I determine the right shoe size for my baby?
We provide a comprehensive size guide on each product page. We recommend measuring your child's foot from heel to big toe while they are standing and adding approximately 1/4 to 1/2 inch for growth room.
What materials are Robeez shoes made from?
Our soft-sole shoes are crafted from high-quality, breathable leather and suede. All materials are non-toxic and tested to meet safety standards, ensuring they are safe for babies who might put their shoes in their mouths.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We accept returns of unworn, unwashed items in their original packaging within 30 days of purchase. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Are Robeez shoes recommended by pediatricians?
Yes, many pediatricians and podiatrists recommend our soft-sole footwear because it allows for natural foot flex and toe gripping, which is essential for developing balance and muscle strength in early walkers.
How should I clean my Robeez shoes?
We recommend spot cleaning with a mild detergent and a damp cloth. Do not machine wash or dry our leather products, as high heat and excessive water can damage the natural fibers.